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Server Integration: developing bespoke systems

Introduction

Accent Graphics is a design and print company which specialises in developing unique solutions for customers with unusual print requirements. It is vitally important that Accent Graphics works with a delivery partner who offers a personal and premium service to ensure an excellent end-customer experience.

The challenge

Re-keying data from their internal order system into a shipping system to create despatch forms was time consuming and had a high risk of human error. In business: time and errors cost money.

To streamline the processing of their shipments the customer wanted their ordering system to be fully integrated into Crossflight’s shipping system, myCrossflight.

The solution: Server integration

Crossflight’s shipping webservices provides the ideal solution. Using industry standard interfaces, Crossflight’s webservice portfolio is able to create custom integration solutions. Crossflight worked closely with Accent Graphics to create a solution and within two weeks a solution had been developed, tested and implemented.

Results

The server integration removed re-keying in data and reduced human error. This allowed the team to focus on their core business, ship orders more quickly and provide their customers with an even better service.

"At Accent we work tirelessly to provide the best service to our customers and the only way we can do this is to identify and partner with the best suppliers, treating them as an extension of our business."

Says Juergen May, Operations Director, Accent Graphics.

“Crossflight made the implementation of the myCrossflight integration so easy that initial testing was achieved within the first hour and the speed of creating waybills is now an order of magnitude faster than manually entering the data. Coupled with a 99.8% on-time delivery rate we have the perfect partner in Crossflight to help us continually delight our customers."

What’s more, when Crossflight identifies integration enhancements they are then made available to all existing users. This ensures that Crossflight continues to respond to customers’ needs.

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