Protecting the cash value of goods

Quite simply, insurance provides the peace of mind that the cash value of goods is protected.

Insurance can be arranged for express courier shipments, although some restrictions and limitations may apply. Insurance cover is dependent on the contents of the shipment and delivery destination.

Standard Insurance Charges - Our insurance fee (including the premium) is only 1.5% of the value of the goods plus the shipping costs, subject to a minimum fee (including the premium) of £18.00.

It is important that customers include shipping charges within the declared insurance value. The value you declare needs to contain the full CIF value:



Cost of replacing the goods



Insurance Costs



Freight costs

Shipping charges can be obtained by using the cost calculator function in myCrossflight.

There is a basic set of assumptions that enable us to insure a shipment and allow for a subsequent claim to be made for any loss or damage:

  • You are the owner of the goods and/ or are purchasing the insurance on behalf of a customer you are selling the goods to
  • You are domiciled in the UK
  • Goods have no pre-existing damage
  • Goods are not on either 'excluded' or 'referral' lists
  • Goods are suitably packed for transit

If you are unable to agree to all of these assumptions please contact our Customer Services team who will refer to our insurer to confirm if we are able to insure your goods and also offer professional packing solutions.


Smartphone and tablet Insurance

Safety for high value personal tech items

Special insurance arrangements apply to the carriage of smartphones and tablet devices and similar personal digital devices.

  • Personal Digital Devices - In the event that the consignment to be insured contains one or more mobile telephones, PDAs, Blackberrys or similar devices then the minimum insurance premium per applicable transportation waybill will be £30.00. This is subject to the condition that coverage is restricted to a value of £5000.00 for any one consignment. The maximum value of any one mobile phone / smart phone / Blackberry is £500.00 and the maximum value of any one tablet is £1000.000.

Limitations and exclusions

Insurance Exclusions

This includes, but is not limited to: loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment. Crossflight will not be liable in any event for consequential or indirect losses or damages.

Please be aware that the below goods are regarded as "Non Approved General Merchandise" and cover will be considered but must be referred to our customers service department for applicable Terms and Conditions prior to inception of cover:

  • Antiques, Artwork and Jewellery
  • Hazardous, Restricted or Controlled Goods
  • Arms, Ammunition, Military Equipment and any similar goods which should properly be subject to the Export Control Order 2008.
  • Household Goods and Personal Effects
  • Bagged Goods (Non-Containerised)
  • Livestock, Plants and Animals
  • Bonds, Deeds, Manuscripts, Securities and Plans
  • Motor Vehicles
  • Bulk and Break Bulk Cargoes
  • Perfumes
  • Bullion, Credit Cards and Cash, including Gift Cards and Vouchers and Cheques
  • Perishable Foodstuffs and other temperature sensitive commodities
  • Cement
  • Precious Metals and Stones
  • Cigars, Cigarettes, Tobacco and Tobacco Products
  • Scrap Metals
  • Computer Chips, CPUs and Circuit Boards
  • Stamps and Treasury Notes
  • Computer Games
  • Unprotected or Unpacked Goods
  • Furs, Skins and Hides
  • Wines, Spirits and Beer
  • Glassware, Ceramics, Marble and similar fragile Goods


Second Hand Goods

Please note that settlement will take wear and tear into account and it is not replacement as new.

This is not an exhaustive list and other exclusions apply.


Destination Insurance Restriction

Please be aware that certain destinations cannot be covered under Crossflight's additional shipping insurance. This restriction is not exclusive to Crossflight, but is a global, cross-industry regulation.

As of the 1st August 2018 the excluded territories are:


  • Afghanistan
  • Kyrgyzstan
  • Somalia (including Somaliland)
  • Angola
  • Lebanon
  • Sudan
  • Burma/Myanmar
  • Liberia
  • Syria
  • Cuba
  • Myanmar/Burma
  • Tajikistan
  • Democratic Republic of Congo
  • Nigeria
  • Turkmenistan
  • Eritrea
  • North Korea
  • Uzbekistan
  • Ethiopia
  • Russia
  • Republic of Yemen
  • Iran
  • Rwanda
  • Zimbabwe
  • Iraq
  • Sierra Leone


Crossflight reserves the right to amend this list as circumstances change.

Crossflight's Terms and Conditions can be found here.